Ungex Pty Ltd purchases the complimentary High Frequency Instrument (HFI) on their customer’s behalf from 3rd party suppliers and are in no way affiliated or responsible with these suppliers.
For customers who already have a HFI, you may receive a free product in its place, simply leave a note in checkout or contact our sales team.
Customers are only eligible for a complimentary HFI when purchasing either Essential Kit A1 or A2. Individual products do not qualify for this offer.
HFI is delivered separately from Ungex’s products, so will not be sent in same package. Due to item being ordered by 3rd supplier it may take longer to be delivered. You should kindly contact Ungex to be advised of HFI delivery time.
The HFI can dramatically help increase the rate in which Demodex mites can be eliminated, as well as a whole host of other benefits to compliment your Ungex Care Plan.
If HFI if fails to arrive at all by the due date (please allow up-to one to two weeks either side of EDT) or arrives damaged, customers should contact Ungex and they will follow up with supplier on the customer’s behalf.
No refunds are available for HFI under any circumstances due to the fact that Ungex purchases item out of their own pocket. HFI may require an adaptor.
If you so not wish to receive a HFI or live in an exclusion zone* then you may receive a complimentary item (e.g. a shampoo) in it’s place, just leave an order not in checkout or email our sales team on email@example.com
Exclusion Zone (not eligible for HFI):
• Brunei Darussalam
• Dominican Republic
• Netherlands Antilles
• Saint Kitts-Nevis, Saint Lucia
• Saint Vincent
• French Polynesia
• Marshall Islands
• Other …